CSB3 & CSB4 Known Issues (Problems)

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CSB3 & CSB4 Known Issues (Problems)

>> MANY OF THESE ISSUES HAVE BEEN RESOLVED IN CSB 5. <<

Read more here and consider upgrading for far more options!

Jump to a related topic or just scroll down the page to read all!
These have NO Work Arounds/fixes		These do have suggested remedies!
One Extra Line below tables		Links Turn Black
Placeholder table (3 issues)		Missing Sound Files/images in HTML-obj folder
Maximum Length		Lots of WHITE space beside/below page
Extra Spaces at the bottom		Paragraph Spacing - last line
Extended length		Anchors are inconsistent
		OLD converted tlx files lose photos Publish then VIEW causes lockups (just don't do it)

None of the issues noted on this page would be reasons to avoid upgrading to CSB.

In fact there are very good reasons to upgrade. My two personal favorites are:

1) You can place Insert > HTML (webgems) in the global page formats and

2) The target (choosing to open a link in a new or same window) is available on a drop-down list.

SEE CSB 5 TESTING NOTES TO KNOW IF THE PROBLEMS ARE FIXED IN THE NEXT RELEASE

These known CSB4 issues have NO suggested work-arounds or fixes.

EXTRA LINES: CSB (versions 3 & 4) adds extra spaces below tables when they are placed inside other tables.

No work around other than setting you font size below the table to 2 to shorten the gap. See more examples.

PLACEHOLDER TABLES:

Placeholder tables (a table that holds other tables in place), have a maximum length before problems with the content begins. When the row is more than 1000 pixels tall, sometimes the data starts to repeat itself or bullets do not work well, etc.

CSB (versions 3 & 4) adds extra spaces below the bottom of large placeholder tables (like used on my home page). No work around unless you decide to manually edit the HTML code generated by CSB. But the next time you publish that page, the extra spaces will return.

CSB puts this into the bottom of the code:

In addition to the spaces, CSB also extends the SIZE of the placeholder table. The extra spaces appear below the INNER table which then extends the outer table far longer than necessary.

This is the way Samisite home page sometimes looks: (images adjusted to fit in smaller area so are a bit distorted)

But the design file shows differently. Again, there is no way to tighten the table:

These known CSB4 issues have suggested work-arounds or fixes.

These things are frustrating if you don't know about them and find them by accident. Then you try to figure out a "work around". Knowing the EASY FAST FIXES ahead of time, you will never encounter the headache.

#1) Links turn BLACK when you click them during the active state -

This only happens when you publish WITH frames!

If you click a link and load the new page, then immediately press a BACK button on the browser (because that's not where you want to be), it appears that the link disappeared if you have a dark background! But if instead of hitting BACK you continue to another page and link back to that page the black lettering is gone, replaced with your assigned visited link color.

EASY FAST FIX: Here's the "patch" I made to fix the problem. Just add it to your page layout using Insert > HTML. In CSB4 you can add it to the global format (Format > Edit Page Layout) so every page with that format can be fixed at one time. I had to add it to my top border. You might need to reapply the page format (Format > Apply Page Layout) to EACH page to get the code active. Just will need to change the color codes if you need something different.

<!--

a:link { color: "#ffffff" }

a:visited { color: "#cccc99" }

a:active { color: "#cccc99" }

-->

</style>

Your alternatives:

a) Don't use the patch, allow the link to change to black as it does now. May be fine on your site.

b) Use a patch on the layout to resolve.

c) Don't publish with frames. CSB4 only has this error with frames.

#2) Missing sounds/files:

When sound, image maps, slideshows, etc are added to your page using the Insert > HTML feature, you include them in the webcomponent part. If you leave the option to publish to a local HTML file checked, the link is loaded to the website, but the sound or whatever it needs will be missing. (Appeared in CSB only, Trellix 2.7 PA did not have this problem!)

EASY FAST FIX: When you publish make sure you UNCHECK the option to publish to a local HTML file. If you do that, your HTML-obj folder will publish fine. [This box is helpful as a setting for previewing your site, but not for publishing your site!]

File > Publish web site > Options > Uncheck this box when you publish.

#3) CSB (versions 3 & 4) adds extra white space to the right side of the screen and also seen at the bottom of the page sometimes! This effect is RANDOM. Pages with the same page format do not always have the same publishing look. Some will have the white space, some will not! Can be manually adjusted when page is published WITH FRAMES with excellent results, but results are mixed when publishing without frames! More details below.

My site is designed in 800x600 and looks fine. The image below was taken at 1024x768 resolution:

THE BEST/MOST RELIABLE FIX WHEN PUBLISHING WITH FRAMES but this technique can still be used without frames: If you have tried the other two suggestions below and still have the white area here's a simple four step method to completely get rid of that aggravating white edge!

1) Preview or publish your page as usual.

2) Open up the source code to see what CSB/Trellix has generated. On the Internet Explorer toolbar, choose View > Source. Look for your background settings near the top of the source code. It should look something like this:

3) Using the background color and/or the background image that is listed in the source code, make a css style code to match, mine is shown below. Place your code into an insert > HTML (or webgem in Trellix).

<style type="text/css">

<!--

body

{

background-image: url(4028ca03.jpg);

background-color: #FFFBF0

}

-->

</style>

4) Publish again. WHITE SPACE IS GONE!

RESULTS TO EXPECT based on your publishing method:

FRAMES: you can have an inserted code in each border and body and define background for each separately. Usually clears the problem completely.

WITHOUT FRAMES: mixed results

No borders OR Borders same color as body: the color you place for body replaces the ALL the white area resolving issue.

Borders different color than body: the color you place for body replaces the ALL the white area, even if your Top border is a different color! So your top border will not go all the way across the page when this FIX is put in place, but at least the rest of the white space is gone.

Using CSB4 and the same background color and image for several pages? You can place this code into your Format > Edit Page Layout to fix several pages at the same time!!!

This problem has been documented with at least 2 specific situations and these suggestions were posted on the discussion board as possible work arounds. I have used both with only spotty results and even recommended them until I came up with the CSS style above that completely resolved my white areas!

MARGINS - FIX 1 from Curtis: If you have adjusted your margins for the page areas, make sure you take them down to only 1, not 0. Using 0 margin can cause the white space, so just make sure your margins in CSB do not go to 0!. If you truly want a 0 border, add this code to your page using insert > HTML (webgem in Trellix). It will override the program settings and often resolves the problem immediately:

TABLES - FIX 2 from unknown post on the GlobalSCAPE webboard: If you have a page that is built only with tables, with no left justified text outside the tables, your page may also get the white space on the right. A suggestion brought out on the discussion board was to just add a line or two of text to the page, but make sure the paragraph is long enough to cause the text to wrap onto another line, otherwise the page still keeps the white space! Don't have more text to add to the page? Then put in a row of hidden characters (make the text the same color as the background) all the way across the bottom of the page. NOTE: Google does not like hidden words (often used by deceitful folks to add keywords that do not fit the page) and has considered banning sites that use them. If you choose to use this technique, consider using ................ or ______ some other character. It's possible that Google will read them as a dividing line on the page rather than hidden keywords, but you use this technique at your own risk!

#4) Last line of paragraph spaces differently than the rest of the paragraph

This happens when your default text is LARGER than the text you are typing.

The image below was captured from my CSB Review page. Note that the last line of the paragraph is spaced farther apart than the rest.

WORK AROUND: Place your cursor at the end of the last line (where the circled space is in image above. Press END on your keyboard to make sure your cursor is at the edge of the line. There is usually at least one extra SPACE after the text ends. Remove those extra spaces and the paragraph tightened up the way it should. I noticed that CSB changes back to the default text size in that hidden character. And if the default text size is LARGER, like mine was, then it shoves that line to suit the spacing of the larger text size. If your default size is the same size or smaller than your paragraph the spacing issue doesn't happen.

#5) ANCHORS! A royal pain!

WORK AROUND: Take a look at this page (needed more than just a paragraph!) for a full test and explanation of the problems with anchors.

#6) Some photos inserted into an old tlx file will not publish to the website:

WORK AROUND: CSB will usually publish the images locally. The user can publish locally to their own pc and save the images, then delete the images from the tlx file and re-insert them into the CSB tlx file.